1. Information We Collect
We may collect the following information:
- Personal Information: name, email address, phone number and address.
- Service Details: the type of cleaning service requested, schedule and any special instructions.
- Payment Information: collected only for billing purposes and handled securely through third-party payment processors.
- Website Data: IP address, browser type and usage data (via cookies).
2. How We Use Your Information
We use your data to:
- Provide and manage cleaning services.
- Schedule appointments and communicate with you.
- Process payments and send invoices.
- Respond to enquiries and customer service requests.
- Improve our website and services.
- Send updates, promotions or service reminders (you can opt out at any time).
3. Sharing Your Information
We do not sell or rent your personal information. We may share it with:
- Trusted third-party service providers (for example payment processors and CRM platforms) under confidentiality agreements.
- Legal authorities, only where required by law.
4. Data Security
We implement appropriate security measures to protect your personal data from unauthorised access, loss or misuse. Your information is stored securely and is only accessible by authorised personnel.
5. Cookies and Tracking
Our website may use cookies to enhance your experience and collect anonymous traffic data. You can modify your browser settings to disable cookies if you prefer.
6. Your Rights
You have the right to:
- Access or correct your personal data.
- Request deletion of your information.
- Opt out of promotional communications at any time.
7. Changes to This Policy
We may update this Privacy Policy from time to time. All changes will be posted on this page with an updated effective date.
8. Contact Us
If you have any questions about this Privacy Policy or how your data is handled, please contact us at:
- Do Well Cleaning Pty Ltd
- Email: info@dowellcleaning.com.au
- Phone: 0420 611 617